Q: Who provides support for the guests while they are on my property?
A: All guests receive a direct phone number that connects them with the property manager in the are they are in.
Q: How much more can I make with Venture Yours Property Management services?
A: That depends on how much your making right now, and on the research specifically on your property. We can tell you what leads to making more money:
Our average monthly bookings are 15-20 nights a month. A recent property booked 28 days for the month of August (Lake Arrowhead, CA)
Our company has raving reviews and 4.8 stars across our properties. When we manage your property, your property instantly takes on our reputation. With our reviews, usage history, and a new listing, rental platforms push your listing higher on the list.
Our online marketing includes professional photos that do the job and entice travelers. Many times, we display "experience" pictures (tea on the porch in a robe, reading newspaper in bed, etc). We market on rental platforms, the Venture Yours website, instagram, facebook, twitter, etc.
Q: Can we do a trial period with Venture Yours?
A: Yes. We do not tie you to a contract, you may stop our services whenever you'd like - we only ask that existing reservations be honored in consideration of our guests and that you give us a 30 day notice so that we can prepare any last statements and close out your account.
Q: Can you explain the technology a bit more?
A: The average age of people booking vacation rental sites are between 25-45. We make sure your property embraces today's household technologies - Smart TV, Keyless entry, and Bluetooth speaker (never spending more than $175 to be up to date).
Breakdown of the products:
Smart TV (We don't require you buy a new tv, but instead you buy a Fire Stick for your current LED, non smart TV) - $35
Keyless Entry - $100
Bluetooth Speaker - $35
Q: When Can I expect my payout?
A: Funds go to the Real Estate account and then are dispersed 1/mth to the owners along with a monthly Financial Statement. (via Direct Deposit or Check)
Q: Who pays for the Welcome Basket?
A: If Basic Option, you do. We schedule a consultation at no cost to you on how to be a good host and how to streamline turnovers - tips from a 4.8 overall star rating across our properties. We know what makes vacation rentals successful and we want you to succeed while we partner with you.
If Complete Option, we pay for the welcome basket.
Q: Can I keep my cleaner?
A: Yes, we will meet with them and let them know how each turnover should be done, and make sure their quality matches ours.
Q: Can you design and furnish my house? How much are design services?
A: - Yes, Design Services are $60/hr (on average fully furnishing a 2 bedroom takes about 40 hours)
Q: What cities / states does Venture Yours operate in?
A: For our Basic Option we offer our service Nationwide. For our Complete Option we currently offer services in Orange County, Long Beach and Lake Arrowhead.
Q:WHAT DOES THE VENTURE YOURS SERVICE INCLUDE?
Basic Option: Professional photography, Home Inspection, listing the home, Consultation, inquiries, bookings, pre and post stay communication, review requests and marketing. At no cost to you, we talk about how to be a good host and streamline turnovers - tips from a 4.8 star rating across all our properties. We know what makes vacation rentals successful and we want to help you succeed as we partner with you.
Complete Option: Professional photography, Home Inspection, listing the home, inquiries, bookings, pre, during and post communication, marketing, check out walkthroughs, housekeeping and maintenance.
We are doing everything we can to help you generate as much revenue as possible from your rental and save you time by doing most/all of the work for you. This includes arranging the cleaning, responding to guest issues before, during and after their stay, calling in the handyman, plumber, electrician, and landscaper when needed. We have staff in the area that can go to and from the home, meet with guests, oversee cleanings and generally be your eyes and ears to the home. We respond to guest requests and handle all accounting and reporting on a monthly basis for your review.
Q: HOW MUCH DOES VENTURE YOURS CHARGE?
A: We make it simple by offering 2 Options that owners can choose from .
The Basic Option charge is 15% commission calculated only on the nightly rate charged to the guest. Thus our fee does not include any other fees charged to the guest, such as cleaning fee, or any refundable fees or deposits.
Q:DOES VENTURE YOURS MEET THE GUESTS IN PERSON?
A: Our property manager is available to meet the guests in person if requested, but we find that most travelers aren’t on a strict schedule and would rather use our keyless entry to check in whenever is most convenient for them.
Q:HOW DOES VENTURE YOURS VERIFY GUESTS THAT STAY IN MY HOME?
A: Venture Yours relies on the Airbnb verification software which runs background checks on all U.S. residents, including other hosts and guests, looking for matches with terrorist watch lists, financial sanctions, felony convictions, sex offender registrations, or significant misdemeanors.
Q: DOES VENTURE YOURS HAVE STAFF NEARBY IF SOMETHING HAPPENS?
A: Yes, We think it's an extremely important trait in selecting a property manager. Having eyes and ears on site and nearby, 24/7/365 is critical to our client's well being, as well as their home and our own. (This is for the Complete Option Only)
Q: Are there additional fee’s?
A: No, what you see is what you get. We keep it simple by offering 2 options, and we don’t add extra fee’s.
Q: How does Venture Yours protect my home?
A: Venture Yours is insured with an E&O policy
Venture Yours has a 1M policy available to it when taking Airbnb reservations
Venture Yours clients have their own short term renters House Rules
Venture Yours requires security deposits
*Depending on which platform the reservation is made, Venture Yours may not receive a security deposit from the traveler and instead any claim for damage or violation of house rules may require a claim submission from Venture Yours in which documentation of damage and reference to fair market value is required. In such instances Venture Yours makes no guarantee of full or partial reimbursement.
Q: DO YOU TAKE AN INVENTORY OF ITEMS IN MY HOME BEFORE MY FIRST RESERVATION?
A: Yes, we create an inventory list of items we will check after each turnover. Additionally, For insurance purposes, you will want to photograph each room in your home and ensure separate, up close shots of any item that is of value (along with identifying -model, serial number, e.g. Over time you may notice things like tupperware or silverware go missing, towels may discolor / stain over time as will linens. This is the cost of doing business.
Q: ARE THERE ANY CANCELLATION FEES IF VENTURE YOURS HAS CONFIRMED A RESERVATION AND I DECIDE NOT TO HOST ANY LONGER?
A: Cancellations should be avoided. They tremendously impact the guest who has made the booking and may involve many more people. In addition, Venture Yours suffers tremendously. To prevent this and from compensating for the work that is required to salvage the damage caused by a cancellation, Venture Yours has a $2,500 reservation cancellation fee. Our cancellation fee is meant to cover us for the irreparable damage that a cancellation causes to our reputation and online search result ranking - which is the bloodline of our business and our client's. In addition to the backtracking and make up work that must be done to overcome such a scarlet letter, it's a long, winding road we must overcome just to get back to even, that can take months of double and triple time work.
Q: ARE THERE ANY EXTENUATING CIRCUMSTANCES SO THAT THERE ARE NO CANCELLATION FEES?
A: In many cases cancellation fees can be avoided if the reason for the cancellation is:
Unexpected death or serious illness of a host, guest or immediate family member
Serious injury that directly restricts a guest’s ability to travel or a host’s ability to host
Significant natural disasters or severe weather incidents impacting the location of destination or location of departure
Urgent travel restrictions or severe security advisories issued after the time of booking, by an appropriate national or international authority (such as a government office or department)
Endemic disease declared by a credible national or international authority (such as the US Center for * Disease Control or the World Health Organization)
Severe property damage or unforeseen maintenance issues that directly impact the ability to host safely
Government-mandated obligations issued after the time of booking (ex: jury duty)
These are reviewed independently, require sufficient documentary evidence and may ultimately be decided by not only Air Concierge staff but the listing platform as well in which the reservation was made (Airbnb.com, VRBO.com, Flipkey.com, Booking.com, etc).
Q: CAN I, AS THE HOMEOWNER, STIPULATE STRICT RULES (LIKE NO PETS AND NO SMOKING, MINIMUM AGE REQUIREMENTS?
A: Yes, when we get close to launching your property and going live we ask if there are any specific rules to your real property and your personal property.
Q: WHO PAYS THE TOT (HOTEL TAX)?
A: For certain sites, like Airbnb, for certain regions, TOT is charged to the guest and paid directly to the City (San Diego, San Francisco, Los Angeles eg.), whereas in other cities (Palm Springs, Palm Desert, Newport Beach, eg.) the TOT is not charged to the guest. In such cases, the TOT responsibility is that of the owner to remit to the City timely.
Other websites like Homeaway.com or VRBO.com allow the manager/owner to charge the TOT to the guest and then collect that amount. However, not only is it the responsibility of the owner to then pay the TOT to the city, a different calculation method may be required to arrive at the proper TOT as some fees and income items may not be taxable in the platform.
Q: Who Pays the cleaning Fee’s?
A: Each guest/reservation is charged a cleaning fee as part of their stay. We arrive at the amount with our cleaners based on the size/time a standard cleaning will take for your home including outdoor areas, laundry, appliance wipe-down, organization and staging. We then pay to the cleaners this amount.
Q: AS AN OWNER CAN I CLEAN THE HOME MYSELF AFTER I STAY?
A: No, we can't guarantee that the cleaning will be done to ours and the guests standards. Should there be issues, the guest may be entitled to a refund or credit. Thus, we require our professional cleaners to handle all guest (family, friends and paying guests).
Q: What are the Realities of turning my home into a mini hotel?
A: There is a good amount of money to be made from making your a home into a mini hotel and with that there are also downsides. Understanding that strangers will become guests and being prepared for wear and tear. You will see things go missing (silverware, kitchen towels, etc) for reasons like taking a spoon in the car and forgetting to bring it back